Terms and Conditions

Welcome to JoAnn Fabrics (“JoAnn,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, making a purchase, or engaging with our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing this website, shopping for JoAnn fabrics, yarn, or craft supplies, or using any of our services, you confirm that:

• You are at least 18 years old or have parental/guardian consent to use our services
• You have the legal capacity to enter into a binding agreement
• You agree to comply with all applicable laws and regulations
• You accept these Terms in their entirety without modification

2. Changes to Terms

JoAnn reserves the right to modify, update, or replace these Terms at any time without prior notice. Changes will be effective immediately upon posting to this website with an updated “Last Updated” date. Your continued use of our services after any modifications constitutes acceptance of the revised Terms. We recommend reviewing this page periodically for changes.

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only, including:

• Browsing and shopping for JoAnn fabrics, yarn, and craft supplies
• Creating an account and managing your profile
• Subscribing to newsletters and promotional communications
• Accessing crafting tutorials, patterns, and project ideas
• Participating in the JoAnn rewards program
• Finding JoAnn store locations and class information

3.2 Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of JoAnn or others
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) without permission
• Engage in fraudulent activities or payment disputes
• Impersonate JoAnn, our employees, or other users
• Interfere with the proper functioning of the website
• Collect or harvest user information without consent
• Post or transmit offensive, harmful, or inappropriate content

4. Account Registration and Security

4.1 Account Creation

To access certain features, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in conduct we deem inappropriate or harmful. You may also close your account at any time by contacting us at support@joannsbrand.com.

5. Products and Services

5.1 Product Descriptions

We strive to provide accurate descriptions of JoAnn fabrics, yarn, craft supplies, and other products. However:

• Product colors may vary from screen displays due to monitor settings
• Fabric measurements, weights, and specifications are approximate
• We do not warrant that product descriptions are error-free
• Products may be modified or discontinued without notice
• Availability varies by location and is subject to change

5.2 Pricing

All prices are in U.S. Dollars (USD) unless otherwise stated. We reserve the right to:

• Change product prices at any time without notice
• Correct pricing errors, even after an order is placed
• Cancel orders placed at incorrect prices
• Modify or discontinue sales, promotions, and coupons
• Limit quantities available for purchase

5.3 Product Availability

JoAnn fabrics, Red Heart yarn, Caron yarn, sewing machines (Singer, Brother, Janome), and other products are subject to availability. We cannot guarantee that all products will be in stock at all times. If a product becomes unavailable after your order is placed, we will notify you and offer a refund or substitute.

6. Orders and Payments

6.1 Order Placement

When you place an order:

• Your order constitutes an offer to purchase
• We reserve the right to accept or decline your order
• Order confirmation does not guarantee acceptance
• We may verify your information before processing
• Orders are subject to availability and acceptance

6.2 Payment

You agree to pay all charges associated with your order, including:

• Product prices at the time of order placement
• Applicable taxes and fees
• Shipping and handling charges
• Any other charges disclosed at checkout

We accept major credit cards, debit cards, and other payment methods as displayed. By providing payment information, you represent that you are authorized to use the payment method.

6.3 Payment Processing

Payment processing is handled by secure third-party providers. We do not store complete credit card information on our servers. You agree to pay charges incurred under your account and authorize us to charge your payment method for all purchases.

7. Shipping and Delivery

Shipping times and costs vary based on your location and selected shipping method. We strive to process and ship orders promptly, but:

• Estimated delivery times are not guaranteed
• Delays may occur due to factors beyond our control
• We are not liable for shipping carrier delays or errors
• Risk of loss passes to you upon delivery to the carrier
• You are responsible for providing accurate shipping information

8. Returns and Refunds

JoAnn offers returns within 180 days of purchase, subject to certain conditions:

• Products must be in original condition with tags/packaging when applicable
• Cut fabric, opened yarn, and used materials may not be returnable
• Sewing machines and equipment may have different return policies
• Without a receipt, returns may be issued as store credit
• Some items may be non-returnable (sale items, final clearance, custom orders)
• Return shipping costs may apply for online orders

For detailed return information, please contact customer service at support@joannsbrand.com.

9. JoAnn Rewards Program

The JoAnn rewards program is free to join and subject to specific terms:

• Membership is non-transferable
• Points expire according to program rules
• Rewards certificates have expiration dates
• We reserve the right to modify or discontinue the program
• Fraudulent activity may result in account suspension
• Points and rewards have no cash value
• Program terms may be updated without notice

10. Coupons and Promotions

Coupons, discounts, and promotional offers are subject to terms and conditions:

• One coupon per transaction unless otherwise stated
• Cannot be combined with other offers (restrictions apply)
• Exclusions may apply to certain brands and products
• Coupons have expiration dates and must be used before expiry
• We reserve the right to limit coupon usage
• Photocopied, altered, or fraudulent coupons will not be accepted

11. Intellectual Property Rights

11.1 JoAnn Ownership

All content on this website, including but not limited to text, graphics, logos, images, patterns, tutorials, and software, is the property of JoAnn Fabrics or its licensors and is protected by copyright, trademark, and other intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Modify, create derivative works, or reverse engineer our website
• Use our trademarks, logos, or branding without authorization
• Remove copyright or proprietary notices from our content

11.3 Patterns and Tutorials

Crafting patterns, tutorials, and project ideas provided by JoAnn are for personal use only. Commercial use, redistribution, or sale of our patterns and instructions is prohibited without explicit written permission.

12. User-Generated Content

If you submit reviews, photos, comments, or other content to our website:

• You retain ownership of your content
• You grant JoAnn a worldwide, royalty-free license to use, reproduce, and display your content
• You represent that you have rights to the content you submit
• You agree not to submit offensive, inappropriate, or illegal content
• We reserve the right to remove any content at our discretion
• We are not responsible for user-generated content

13. Third-Party Links and Affiliate Marketing

Our website contains links to third-party websites, including Amazon.com where JoAnn products may be available. We participate in affiliate programs and may earn commissions on purchases made through our affiliate links (tag: joannsbrand-20).

Important Disclaimers:

• We are not responsible for third-party website content or practices
• Third-party sites have their own terms and privacy policies
• We do not endorse or guarantee third-party products or services
• Our affiliate relationships do not influence product recommendations

14. JoAnn Classes and Workshops

Free classes and workshops offered at JoAnn stores (860+ locations) are subject to:

• Availability and may be cancelled or rescheduled
• Registration requirements and class size limits
• Store-specific schedules and topics
• Participant age restrictions for certain classes
• Material and tool requirements (may need to be purchased separately)

We are not liable for class cancellations, schedule changes, or instruction quality. Participants attend at their own risk.

15. Limitation of Liability

To the fullest extent permitted by law:

• JoAnn shall not be liable for indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid for the product or service
• We are not responsible for losses resulting from unauthorized account access
• We are not liable for website downtime, errors, or interruptions
• We do not guarantee continuous, uninterrupted, or secure website access

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless JoAnn Fabrics, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your infringement of any rights of another party
• Your content or conduct on our website

17. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of content
• Uninterrupted or error-free operation

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas and the United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Texas.

19. Dispute Resolution

19.1 Informal Resolution

Before initiating formal proceedings, you agree to attempt to resolve disputes informally by contacting us at support@joannsbrand.com. We will work with you in good faith to reach a resolution.

19.2 Arbitration

If informal resolution fails, any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Texas. You waive your right to a jury trial and class action lawsuits.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and JoAnn Fabrics regarding your use of our website and services.

22. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of JoAnn.

23. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction.

24. Force Majeure

JoAnn shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet/telecommunication failures.

25. Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, and dispute resolution provisions.

26. Contact Information

For questions about these Terms or our services, please contact us:

By using this website and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing JoAnn Fabrics for all your fabric, yarn, and crafting needs.